Thank you for choosing TrueDonor. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile application and website (collectively, the "Services").
1. Information We Collect
1.1 Personal InformationWe collect personal information that you voluntarily provide to us when registering for an account, using the Services, or contacting us. This information may include:
Name
Email Address
Phone Number
Date of Birth
Blood Group
Location Information (for finding nearby donation centers)
Donation History
User-Generated Content (such as profiles, feedback, etc.)
We may also collect non-personal information about how you interact with our Services. This
information may include:
Device Information: Device type, operating system, and unique device identifiers.
Usage Data: Log files, IP address, browser type, and other usage data.
2. How We Use Your Information
We use the information we collect for the following purposes:
To Provide and Improve Services: To operate, maintain, and improve our Services, including
matching
donors with recipients.
To Communicate with You: To send you updates, respond to inquiries, and provide customer
support.
To Ensure Safety and Compliance: To monitor, investigate, and ensure compliance with our
Terms of
Use and legal obligations.
For Research and Analytics: To analyze usage patterns and improve our Services.
3. How We Share Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties except in
the following situations:
Service Providers: We may share your information with third-party service providers who
assist us in
operating our Services, such as payment processors, hosting providers, and communication tools.
Legal Obligations: We may disclose your information if required to do so by law or in
response to
valid requests by public authorities.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your
information may
be transferred to the acquiring entity.
4. Data Security
We implement a variety of security measures to protect your personal information. These measures include encryption, access controls, and secure servers. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Choices
5.1 Account Information:You can update, correct, or delete your account information at any time by logging into your account through the app. If you wish to deactivate your account, please follow the instructions in our Terms of Use under the "Account Deactivation and Deletion" section.
5.2 Communication Preferences:You can opt-out of receiving promotional communications from us by following the instructions in those communications or by contacting us at support@truedonor.in.
6. Children's Privacy
Our Services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently received such information, we will delete it from our records.
7. Third-Party Links
Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
8. International Users
If you are accessing our Services from outside India, please be aware that your information may be transferred to, stored, and processed in India where our servers are located. By using our Services, you consent to the transfer of your information to India.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on our website and app, and we encourage you to review it periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: support@truedonor.in
Last updated 27.08.2024